Things to keep in mind regarding the purchase of scientific equipment maintenance and service contract
The age-old maxim of “if-it-isn’t-broken-don’t-fix-it” is entirely accurate when it comes to scientific equipment. However, there comes the point in time when machines break down, and you do need the essential servicing and maintenance work to get it back to the running order.
The very first thing that you need to keep in mind is that scientific equipment can range from nitrile gloves to sophisticated devices, and you need the right dealer and vendor when it comes to getting the best deal. And the buck doesn’t just stop rolling with the purchase.
As it is the case with most instruments, you need to make sure that there is an extended warranty period, and you need to purchase the essential equipment maintenance and service contract that will allow you to keep the equipment running for years to come.
Keeping that in mind, here is what you need to keep in mind regarding the purchase of a servicing contract for your lab equipment.
About maintenance contracts
There are two main options when it comes to maintenance contracts. There is the first option, which usually includes more than one maintenance and repair consultations. Keep in mind that these consultations are often remotely with the help of a phone or internet. The advanced maintenance and service option, though it is of the pricier variety, you get to enjoy multiple on-site visits with hands-on for servicing and repair works. However, it is crucial to understand that even though the advanced maintenance contract will put a strain on the lab fund, it is usually the better deal in the long run.
What about the full-service contract?
Here is something you need to understand before making a lab equipment purchase. Keep in mind that the cost of replacing the equipment entirely will cost even more than what you will need to pay for repair/maintenance. Many labs operate with the principle of RTF or Run-to-Fail. This approach is quite simply using the equipment without any maintenance contract until it dies and stops working. However, this means that you will have to go through the downtime whenever your equipment breaks down.
What about preventive maintenance?
There is an alternate approach, and here PM or Preventive Maintenance is followed. Keep in mind that all the low-cost instruments can still be operated through RTF, but for the equipment that costs a lot of money, PM is the way to go. As stated earlier, the cost of replacing the entire equipment isn’t cost-effective. In such cases purchasing a preventive maintenance contract works perfectly fine.
More about a full-service contract
The full-service maintenance contract takes into account both the repair and maintenance of the device. This is usually purchased for equipment that is vital and critical for the laboratory operations. The full-service contract has built-in options that will allow for significant savings in the long run.
This is why it is incredibly crucial to understand the category your equipment falls under to make the right choice regarding the service and maintenance contract.